Privacy Center

Privacy Policy

Our privacy Policy describes how DSSI get, use, works on or share (or downloads) your personal data when you use DSSI’s website, when you register in DSSI’s websites (acess not registered in DSSI’s website and registered in Partner Portal), fill out of forms in website and communication emails. We also specifie how your data are saved by DSSI for support and billing issues.

DSSI has as commitment to secure a quality service to all website contacts and users, as well as demonstrate compliance with all aspects of Data Protection standards.

In accordance with the terms of the Personal Data Protection Act, the user and individual are guaranteed the right to access, update, rectify, delete and to transfer their personal data from the DSSI database, as well as the right to oppose the use of your data for marketing purposes, and for that you must inform the DSSI by email address. In addition, every email sent by DSSI for marketing purposes (promotional or informative) has in its footnote the possibility of editing and removing the DSSI contact list.

About DSSI

DSSI is a Value Added Distributor that is present in Portugal, Spain, Mozambique and Angola, where re
A DSSI atua como Distribuidor de Valor Acrescentado na área de Tecnologias de Informação em Portugal, Espanha, Moçambique e Angola, where it represents a portfolio of manufacturers of 4 key information technology areas, most of which have no physical presence in the territories where DSSI represents them: Storage, Backup and Archive; Monitoring and Help Desk; Networking; Security and Mobility.

To contact DSSI (Data Controller) and/or yours DPO (Data Protection Officer)

DSSI (Data Controller)
Zoom Business Park | Edifício E, Piso 1, Escritório 3, Estrada de Paço de Arcos
2735-307 Agualva São Marcos – Portugal
Phone Number: +351210938301
Email: geral@dssi.co.mz
Website: www.dssi.pt

DPO (Data Protection Officer)
Patrícia Romão
DSSI – Zoom Business Park | Edifício E, Piso 1, Escritório 3, Estrada de Paço de Arcos
2735-307 Agualva São Marcos – Portugal
Phone Number: +351218051560
Email: p.romao@dssi.co.mz
Website: www.dssi.pt

As a user or a visitor of DSSI’s website, you also have the right to have your rights safeguarded and explicits, find out more:

Website DSSI

The DSSI website automatically collects a range of information when it is accessed. This information is stored on the website server as log files and together with some statistical analysis partners such as Google Analytics and Hotjar, which may be as follows (depending on your operating system and browser settings):
(1) the type of browser;
(2) the operating system used;
(3) the website from which the user arrives at the DSSI website (so-called referrers);
(4) the IP (Internet Protocol Address) being always anonymous, where it is only possible to visualize the general area of access and not to identify the individual or specific place of access.
(5) time of session / visit to the website
(6) the flow of pages visited.

In addition, the www.dssi.pt website uses cookies, web beacons and built-in scripts that allow DSSI to improve the user experience and content presented on its website. For more information on these elements, see the following Cookies Policy

»The user undertakes, in its use of the DSSI website to comply with applicable law, namely the Copyright and Related Rights Code, the Industrial Property Code and the Informatics Crime Law, as well as to act as good faith belief and to make a use of the website that does not offend any third party rights.
»The management of the DSSI website is not responsible for any damages caused to your system or your personal data resulting from the download of files or information on the website.
»The management of the DSSI website is not responsible for the quality, safety, functionality, legality or lawfulness of the links and resources referenced outside the DSSI website, even when they are links mentioned by the DSSI website.
»It is expressly prohibited for any user to create or introduce any virus types or programs that alter or damage the operation and contents made available by DSSI.

In addition, if you are a user of the DSSI website that is registered in the Partner Portal the terms and conditions that apply to you have some specific characteristics.

DSSI Communication and Emails

DSSI actively communicates with his contacts for various purposes and in different ways. In this section you will be able to know how the communications are organized, their rights and the legal responsibilities of DSSI. There are four communication groups that you can receive from DSSI:

Marketing Communications;
Comercial Communications;
Financial and / or contractual Communications;
Support Communications.

Below the DSSI will specify by communication group the rights and the responsibilities of DSSI.

1. Marketing Communications

DSSI allows users of your website to request the reception of communications via email. These are regular communications that seek to be as aligned as possible with the expectations of your users. For this, the DSSI has several types of communications that target segmented audiences.

Marketing communications made by DSSI are organized by type:

1. Informatives (Newsletters and News);

2. Campaigns;

3. Events;

4. Training (Webinars and Workshops);

5. Telemarketing;

6. Contest.

At any time users can edit which communications they receive, information about themselves, as well as remove their email from the DSSI mailing list. Because DSSI is in multiple geographies, it has multiple email contact lists, so each list has an individual removal process.

YOUR RIGHTS AS A SUBSCRIBER TO DSSI LISTS

DSSI intends to protect its rights with the technologies and suppliers that uses by guaranteeing the basic rights of data protection:

Right of rectification: DSSI communications subscribers may request that their information be updated or corrected.
Right to forget: DSSI communications subscribers may request that their information be forgotten. That is, any information kept by DSSI up to that point on the person is eliminated.
Right to portability: DSSI communications subscribers may request that their information be transmitted to another organization or to a competitor.
Right of opposition: DSSI communications subscribers may request that their information won’t be subject to certain processing or use, revoke their consent when and if desired.
Right of access: subscribers of DSSI communications have the right to know all the data collected about them and their type of use.

STATISTICAL TRACKING OF EMAILS

In order to ensure the relevance of their communications to their subscribers, DSSI uses a tool that aggregates statistics on the success of emails sent to their database. This tool makes the detection of:

Number and percentage of clicks;
Number and percentage of emails delivered;
Number and percentage of rejected emails;
Number of Unique Openings;
Total openings and percentage;
Geographical location of the openings by percentage;
Number and clickthrough rate;
Complaints;
Total Removals;
What are the most relevant domains when receiving DSSI emails with the percentages of messages sent, bounces (emails returned when sending), openings, clicks, and removals;
Which e-mail clients are most used by users that recive DSSI communications.

EDIT YOUR DSSI COMMUNICATIONS PREFERENCES

Any user can edit their registration data and email preferences that they choose to receive from DSSI at any time by accessing the following link from the DSSI website »https://dssi.co.mz/en/ and subscribe to the newsletter and fill out the form with the requested data (specifically with the same email address that receives DSSI communications), so it will update your DSSI email preferences profile.

REMOVE YOUR CONTACT FROM DSSI MARKETING COMMUNICATIONS

All DSSI emails have in their footers a link to remove your email from the mailing list, making it possible for anyone receiving DSSI communications to stop receiving them. In addition, DSSI (as well as many other companies) uses a Portuguese service to send their emails, called Egoi, you can remove your email from all the lists of companies that use Egoi as a service to send emails to databases, in the following link: https://login.egoiapp.com/#/legal/egoi-certified

WHERE YOUR PERSONAL INFORMATION IS WHEN YOU ARE SUBSCRIBED TO DSSI EMAIL MARKETING LISTS AND HOW THEY ARE PROTECTED

DSSI uses an external marketing email marketing service for its contact databases. Using the service means that the DSSI shipping database is hosted at this service provider. This provider is E-goi, a Portuguese company, the residences of your data are completely in Portuguese territory.

The hosted data are found in independent databases, guaranteeing reliability and watertightness, an anonymisation of information flows, as well as firewalls configured in the regime of semi-independent fortifications.

In addition to avoiding data loss, there is an own and audited backup service implemented in the E-goi service.

2. Commercial Communications

The DSSI establishes commercial relations in the field of information technology, mainly with other companies, establishing contacts at the level of existing commercial relations as well as new commercial relations.

DSSI being a Value Added Distributor, follows a channel model that implies the transmission of information with the Manufacturers that represents and with its Clients / Business Partners. Sometimes shares business information with third parties.

DATA SHARING WITH THIRD PARTIES

When a new business opportunity arises, this opportunity may have to be shared with third parties, being the makers of the technologies on which the opportunity is raised and partners. It is identified as a Business Opportunity, the possibility of establishing new business relationships with an entity, this specific information that contains personal data of the responsible persons involved in that process.

When DSSI organizes an event, workshop or webinar together with one of its manufacturers, your data can also be shared with the same third parties.

GEOGRAPHICAL LOCATION OF THIRD PARTIES

Manufacturers represented by DSSI may originate from countries outside the European Union’s borders, however all data are shared to develop and close business opportunities, as well as to improve relations of interest with the manufacturer itself (in the specific case of assistance to Events, Webinars or Workshops) and client.

WHAT DATA IS SHARED WITH THIRD PARTIES

For the purposes of new business opportunities, the data shared with the manufacturers are: Company name, Taxpayer number, Telephone, Address, Contact person in the IT, Commercial, Logistic Contact, Financial Contact, respective emails, telephones / mobile phones and address (office).

When registering for events, workshops or webinars that DSSI organizes in conjunction with its manufacturers, this information can be Name, Function, Company, Email and mobile number.

WHY DATA IS SHARED WITH THIRD PARTIES

DSSI as a Distributor of Value Added and representative of the technologies sold seeks to be rigorous and transparent in the way it establishes business in the market, trying not to demonstrate preferences of established Partnerships and protecting the opportunities of its partners when they first contact.

The transmission of this data is used in an initial way to register a new opportunity and to avoid that there are several competitors in the same bid for the same business. Later this data is useful for the ordering process.

3. Financial and/or contractual Communications

DSSI when it has an established business relationship (for example, which involved a purchase) retains a set of data for financial and / or contractual purposes, which relates to legal obligations.

In these cases, given the type of relationship established between the parties, there is no legal requirement of the contact to give their consent to be contacted and for their data to be stored for these purposes.

However, DSSI safeguards that the same data is protected by integrated security technologies and that its servers where this data is stored (100% in national territory) are encrypted.

Taking into account the basis of legitimate interest and legal obligations that are established by this type of relationship, it is not possible for an individual to request the removal of their email from the DSSI database, nor to request to be forgotten, during the legal period (in cases of billing the DSSI has to keep the information for a retention period of up to 5 years, for legal reasons).

4. Support Communications

DSSI when it has an established business relationship (for example, which has involved a purchase) often associates this relationship with support contracts, which is provided by DSSI Technicians and sometimes in conjunction with the manufacturer of the Technology requiring the need for support, ie your data for support purposes are shared with third parties but not stored at any time by third parties.

DSSI support makes use of an internal support order management tool, which allows you to establish a unique communication channel for solving technical problems exclusively, which generates automatic start and action emails for each support situation as well as the answers to the resolution are often by this channels, and sometimes phone support can also be made.

Given the legitimate interest of the intervenients in the support cases, consent is not requested to develop the support communications.

In addition, the information exchanged on the support provided is maintained for customer history, contractual compliance verification, and support service improvement processes. DSSI states that these same data retained on the support provided are protected by integrated security technologies and that the servers where these data are housed are 100% in national territory.

HOW TO ACCESS DSSI TECHNICAL SUPPORT

In order to access DSSI Technical Support it is necessary to have a time-share contract or if solutions purchased are under warranty period, and after this validation the support request can be opened by sending an email to support@dssi.co.mz or by logging in to the following link http://suporte.dssi.pt/otrs/customer.pl

WHY DATA IS SHARED WITH THIRD PARTIES

In some cases the requested support may require the intervention of the manufacturer, even though during this intervention the data is not stored, in some cases sensitive information can only be viewed for support and problem solving purposes.

HOW TO DELETE MY DSSI SUPPORT ACCOUNT

If you wish to stop having an account that allows you to open tickets on the DSSI Platform, you must send your request by email, through support@dssi.co.mz

However, we will safeguard that the history of open and closed tickets to date will be maintained. Even so will continue to be possible to you open tickets through the email suporte@dssi.co.mz

User data are collected for these types of communications mentioned above through forms on the DSSI website. In all forms are required to agree with the use of the data for specific purposes.

Forms take two formats:

to access exclusive content;
to receive marketing / commercial communications of DSSI – Newsletters, contests, information on manufacturers represented by DSSI, information on campaigns available in the DSSI, formations and information – these communications have the purpose of commercial promotion of DSSI and its commercial partnerships;

Forms to access exclusive content

DSSI produces for its website some exclusive content, content that is relevant to individuals interested in technology, both in solutions represented by DSSI and articles that give more insight about topics on the area of technology.

In order for a user of the DSSI website to be able to access these resources, the user must fill out a small form, where he must expressly give his consent to receive DSSI marketing information, agree to the terms of use of the website and consent to the subsequent contact by the Commercial team of DSSI, however the user may choose not to give their consent and access the said content in the same way.

All data requested is for DSSI (if express consent) to categorize the contact as a business opportunity and so DSSI can contact the individual evaluate the interest as well as add to DSSI contact database for marketing purposes (if so allowed by the user).

The data requested in these forms are:

Name – data requested so that the subsequent contact is directed;
Function / Position – data requested for better segmentation of contact profile;
E-mail – data requested so that DSSI Email Marketing campaigns have a mailbox where they arrive;
Mobile – to be given direct contact;
Company – given the business area, the company to which the individual is associated turns out to be important for the communication segmentation that DSSI has to fulfill to honor its partnerships and distribution contracts

DSSI Marketing Communications Subscription Form

The DSSI likes to maintain a close and informed relationship with all its contacts, in this sense it seeks, with directed communications, to inform and interact with its database. Any user through the website can request that his contact be added to the DSSI email marketing list.

The Form to receive marketing communications has the following fields:

Name – data requested so that the subsequent contact is directed;
Mobile – to be given a direct contact;
Company – given the business area, the company to which the individual is associated turns out to be important for the communication segmentation that DSSI has to fulfill to honor its partnerships and distribution contracts;
E-mail – data requested so that DSSI Email Marketing campaigns have a mailbox where they arrive;
Country – to have a more market-focused marketing strategy DSSI segment its communications by country;
I would like to receive – in this section users can choose the type of information they would like to receive from DSSI – Newsletters and News, Campaigns, Events, Training (Webinars and Workshops), Telemarketing and Hobbies.

DSSI Partner Portal's Terms and Conditions

DSSI has created this reserved area, exclusive to its Partners, where they can register and access the Partner Portal DSSI.

In this reserved area, authorized Partners will have access to resources that will help them increase their profitability and develop new opportunities in their clients, always aligned with their business model.

Access to this reserved area is done through the completion of registration data, access validation by the Partner Portal Administrators and login. The data collected in the registration process is as follows and is collected for the following reasons:

Name – data requested for access to be associated with an individual;
User name – data requested so that authenticated and secure access to the Partner Portal DSSI is possible;
Password / Password – requested data so that authenticated and secure access to the Partner Portal DSSI is possible;
E-mail – data requested to allow authenticated and secure access to the Partner Portal DSSI, for this email will be sent authentication links and also DSSI communications;
Company – requested information so that the Partnership Relationship between the company and DSSI is validated by the Partner Portal Administrators;
Function – data requested for better segmentation of contact profile;
Mobile Number – data requested so that it is possible for DSSI to validate the Partnership relationship and for there to be a direct contact with user and Partner.

Others Terms and Conditions of the Partner Portal

»Management of the website may, without prior notice, void any registration if it determines that the user has provided false information or made abusive use of the rights, terms and conditions of registration.

»The username and password are confidential data of each user and are reserved for your personal use only.

»The management of the website reserves the right to, without prior notification, modify the privileges of the registered user status, as well as to change the terms and conditions of use of this website.

Where are your data when you subscribe to the Partner Portal and how they are protected

DSSI uses an external hosting service from its website, a Portuguese service, with accommodation exclusively in Portugal. The Datacenter in which the DSSI websites are hosted and consequently the Partner Portal DSSI are TIER 3 with ISO 9001 (Quality) and ISO 27001 (Security) certification.

In addition, all websites have implemented a backup system. The access of registered users in the Partner Portal are protected by the authentication through username and password with the use of algorithms of encryption.

Adicionalmente, todos os websites tem implementados um sistema de backups. O acesso de utilizadores registados no Partner Portal são protegidos pela autenticação através de username e password com a utilização algoritmos de encriptação.

Cookies Policy

What are Cookies ?

Cookies are small text files that a website, when visited by the user, places on your computer or on your mobile device through the browser. Cookies help websites to store and retrieve information about their browsing habits to personalize browsing according to their preferences.

At any time the user can, through their Internet browser, decide to be notified about the reception of cookies, as well as block the respective entry into their system.

A qualquer momento, o usuário pode, por meio do navegador da Internet, decidir ser notificado sobre a recepção de cookies, além de bloquear a respectiva entrada em seu sistema.

What does implies the not authorization of Cookies ?

The refusal to use cookies on the website may result in the inability to access some of your areas or to receive personalized information.

DSSI also use Web Beacons and embedded scripts. What are Web Beacons ?

Web beacons and embedded scripts (as well as other similar technologies) are pieces of programmatic code found on some pages, emails and ads that measure how you use those contents, such as the links you press. We use this information to improve our content and make it more personalized to you.

How Can I Manage my Cookies ?

If you are not comfortable with the use of cookies on our website, you can control their use through your browser settings. You can delete or remove cookies that are cached from your browsing history, as well as configure them so that they are not saved again.

Mozilla Firefox » https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences
Google Chrome » https://support.google.com/accounts/answer/61416?co=GENIE.Platform%3DDesktop&hl=en
Internet Explorer » https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies
Opera » http://help.opera.com/Windows/9.23/en/cookies.html
Safari » https://support.apple.com/kb/PH21411?locale=pt_PT&viewlocale=en_US

Chat

Cookie Type	Cookie	Domain	Name	Expiration	Information
Chat	Chat	.chatra.io	__cfduid	Expires within 365 days.	The ‘__cfduid’ cookie is used by the CloudFlare service that the Chat we have on our website uses to identify reliable web traffic. This cookie does not make any user identification, and it doesn’t store any personal information.
	Chat	.chatra.io	Chatra.referrer; Chatra.lastPageViewAt; Chatra.clientId	Without expiration date.	These cookies are used to collect information about users who use our website and specifically our chat. We use these cookies to provide our users with a better and more personalized chat experience. These cookies collect information on the number of visitors, origin, geolocation, session time, how many pages were visited and whether or not the chat window was triggered.
	Chat	chat.chatra.io	galaxy-sticky	Without expiration date.	This cookie is used to gather information about users using our website and specifically our chat. We use this cookie to provide our users with a better and more personalized conversation experience. This cookie collects information on the number of visitors, provenance, geolocation, session time, how many pages were visited and whether or not the chat window was triggered.

General Statistics

Cookie Type	Cookie	Domain	Name	Expiration	Information
(ex.: Google Analytics)	Google Analytics	.dssi.pt	_ga; _gat; _gat_UA-48400257-1; _gid	Expires within 2 years.	These cookies are used to gather information about the users who use our website, we use this information to compile reports that help us to improve the website. These cookies collect the information in an anonymous way, from the number of visitors, provenance, session time and how many pages have been visited. Learn more» https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage
	Google Analytics	.google.com	NID	Expires within 6 months.	Our Contacts page has a Google Maps map embedded with our location to help you find us more easily, by using it, Google will save this cookie to your computer.

Google Advertising

Cookie Type	Cookie	Domain	Name	Expiration	Information
Adwords	Google	.doubleclick.net	IDE	Expires after 10 minutes.	It is used by Google DoubleClick to record and report user actions on the website after viewing or clicking in ads, in order to measure the effectiveness of an ad and deliver targeted ads to the user.
	Google	.doubleclick.net	test_cookie	Expires at the end of the session.	It is used to verify that the user’s browser supports cookies.
	AppNexus	.adnxs.com	anj	Expires within 3 months.	This cookie uses unique codes that help you to use more effectively online advertising. They store information about which advertising was shown and how many times it was served. Does not store personal information. For more information on this cookie, see the following link: http://appnexus.com/platform-policy
	AppNexus	.adnxs.com	sess	Expires within 24 hours.	This cookie has a non-unique value: “1”. It helps the platform to analyze whether or not the browser allows cookies. For more information on this cookie, see the following link: http://appnexus.com/platform-policy
	Rubicon	pixel.rubiconproject.com	c	Expires within 6 months.	Identifies the user for the programmatic ads.
	Rubicon	.rubiconproject.com	khaos; put_#; rpb	Expires within 6 months.	Records information about the anonymised user, such as IP, geographic location, websites visited, and ads that the user clicked on previously, for the purpose of optimizing the display of ads on websites using the same network.
	Rubicon	.pixel.rubiconproject.com	rpx	Expires within one month.	This cookie is generated by Double-click Tags, memorizing random strings.

Cookie Preferences

Cookie Type

Cookie

Domain

Name

Expiration

Information

Google Advertising

Website

www.dssi.pt

jbcookies

Expires within 365 days.

This cookie allows our website to remember the choices of users in relation to being informed about this use of cookies.

Login

Cookie Type	Cookie	Domain	Name	Expiration	Information
Login	Website	login.live.com	MSPRequ	No expiration date.
	Website	.login.live.com	uaid	No expiration date.

Email Marketing

Cookie Type	Cookie	Domain	Name	Expiration	Information
Email Marketing	E-goi	85.e-goi.com	PHPSESSID	No expiration date.	This cookie is used to manage user sessions that have filled out a form on our website so that our website will remember the entered data and the user doesn’t have to always fill in his / her data when filling out a form.

Youtube

Cookie Type	Cookie	Domain	Name	Expiration	Information
Youtube	Youtube	.youtube.com	PREF; VISITOR_INFO1_LIVE; YSC	Expires within 8 months.	We have videos embedded in our website of our Youtube Channel. If you press play YouTube can save cookies into your computer.